Privacy Policy

Effective Date: 2024/05/21

Thank you for choosing Tell Class. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website TellClass.com (the "Service"). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

Personal Information:

• When you register for the Service, we collect personal information such as your name, email address, and payment information.
• We may also collect other details you provide, such as your learning preferences and communication history with tutors.

Usage Data:

• We automatically collect information about your visit to our website, including your IP address, browser type, operating system, referring URLs, page views, and access times.

Cookies and Tracking Technologies:

• We use cookies and similar technologies to track your activity on our Service. This includes tools like Facebook Pixel and Google Analytics to help us understand how users interact with our website.
• We also use cookies to track referrals made by our affiliates and agents using unique affiliate links.

Children's Information:

• If you are a parent or guardian providing personal information about a child under the age of 13 (or the applicable age of consent in your jurisdiction), we will collect and process this information solely for the purpose of providing the Service.
• We will not knowingly collect personal information directly from children under 13 without verifiable parental consent.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our Service.
• Processing your transactions and managing your subscriptions.
• Communicating with you about your account and lessons.
• Personalizing your experience on our platform.
• Monitoring and analyzing usage and trends to improve our Service.
• Ensuring compliance with our Terms of Service and legal obligations.

3. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing the Service (e.g., payment processors, email services).
• Affiliates and Agents: We use cookies to track referrals from our affiliates and agents, ensuring they receive proper credit for their referrals.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If Tell Class is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We prioritize the security of your personal information and implement robust security measures to protect it. Our systems are designed to ensure your data is stored securely and accessed only by authorized personnel. We make continuous efforts to enhance our security protocols to maintain the highest standards of data protection.

Additionally, all credit card payments are handled by Stripe Payment Merchant, a trusted third-party service. Tell Class does not store any credit card details; Stripe processes all payment information securely on our behalf.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of any incorrect or incomplete data.
• Request deletion of your personal data, subject to certain legal obligations.
• Object to the processing of your data under certain circumstances.
• Withdraw your consent at any time where we rely on your consent to process your data.

6. Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience on our Service, understand how our Service is used, and track referrals from our affiliates and agents. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

7. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Tell Class. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

8. Data Location and International Transfers

Our servers are located in the European Union, where your data is stored securely. Despite this, your information may still be accessed by our staff or third-party service providers outside of the EU. We ensure that your data is protected by requiring all our service providers to comply with privacy standards equivalent to those in the EU. For users in the European Economic Area (EEA), we ensure that your data is transferred in compliance with the GDPR, using standard contractual clauses or other appropriate safeguards.

9. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have the following additional rights under the GDPR:

• Right to Access: You have the right to request access to your personal data and obtain a copy of it.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You have the right to request the restriction of processing your personal data under certain conditions.
• Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you, under certain conditions.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at support@tellclass.com.

10. CCPA Compliance

If you are a resident of California, USA, you have the following additional rights under the CCPA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal data we have collected from you.
• Right to Opt-Out: You have the right to opt out of the sale of your personal data. Note that Tell Class does not sell personal data.
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at support@tellclass.com.

11. Age Limitation

Our Service is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not use our Service or provide any personal information to us. If we become aware that we have collected personal information from an individual under the age of 18 without verifiable parental consent, we will take steps to delete such information from our records. By using our Service, you affirm that you are 18 years of age or older.

12. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

13. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, you can contact us at:

Email: support@tellclass.com

By using our Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.